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Best East Motels case study assignment
This assignment is about Best East Motels case study. You should cover What Lael do to resolve her concerns and write your answers.
Best East Motels case study-What Lael do to resolve her concerns
Best East Motels just hired Lael into their manager training program and was excited about the potential benefits after her graduation from Florida State University. Working part-time and going to school full-time was the norm for her, but the Best East job replaced her two part-time jobs. With this new job, she would be the one to assign work times.
Her luck continued when she met her mentor Nikhil, who was the son of the owner. Best East Motels was a franchise motel chain in the United States. Owners bought into the chain with a $ franchise fee and paid for the construction of the motel. In return for the fee, Best East gave each owner a comprehensive package of marketing, management, accounting, and financial materials to boost motel success rates to over percent.
In addition, Best East assisted each owner with groups of people that trained staff for every new job, from housekeeping to accounting. The new-hire training course for each type of employee was developed and based on the best practices within the industry. This particular motel had been in business for ten years and was seen as successful.
As Lael went through the manager training program, everything she heard was great. The things these women were saying had not personally happened to her yet.
Questions | Exercises
Why should involve Lael in reporting if she has not experienced any of the allegations the other employees are making?
What are some of the characteristics of Best East’s ethical culture that would create the current dilemma for Lael?
What should Lael do to resolve her concerns?
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