MHA-FP5012 Personal Leadership Model- Emotional intelligence (EI) assessments

Develop a personal leadership model based on your evaluation of how you responded at a critical moment, along with an analysis of how your personal strengths and leadership style can become a model for leadership within your organization. There is no page limit for this assessment; be substantive, thorough, and concise.
Note: You are strongly encouraged to complete the assessments in this course in the order in which they are presented.

As a health care leader, you will face a variety of obstacles and will need to use leadership skills to move teams forward and overcome barriers. Assessing the environment encompasses the morale and needs of individual team members, as well as perhaps the department or strategic business unit. Effective leaders utilize their natural leadership strengths and can enhance results via integration of personal leadership and emotional intelligence.
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
o Competency 2: Assess personal leadership competencies relative to the organizational need.
• Explain how emotional intelligence strengthens leadership skills.
• Describe evidence-based leadership strategies for managing stressful situations.
• Propose a personal leadership brand that reflects organizational direction and need.
• Explain how leadership style aligns with organizational mission and values, and professional and personal ethics.
• Competency 3: Analyze characteristics of effective team leadership.
• Analyze leadership strategies to guide highly effective teams.
• Competency 4: Examine how financial forecasts guide organizational leadership.
• Analyze how financial forecasts influence leadership style.
• Competency 5: Communicate in a manner that is scholarly, professional, and consistent with expectations for professionals in health care administration.
• Write coherently, concisely, logically, and with strong support from relevant professional resources, in an appropriate format, with correct grammar, usage, and mechanics as expected of a health care administration professional.
Context
Health care leaders are expected to be able to walk into the workplace, assess priorities, and work with teams to accomplish the organizational mission. Typically, this involves both clinical and financial goals, as well as the motivation of teams to get the work done.
Emotional intelligence (EI) is the ability to perceive emotions (both our own and the emotions of those around us), understand the causes and meanings of different emotions, and use this knowledge of emotions to guide how we think about and respond to people and situations (Salovey, Mayer, & Caruso, 2004). In 1995, Daniel Goleman brought the concept of emotional intelligence into the business world with his book Emotional Intelligence: Why It Can Matter More Than IQ. Goleman's model defines EI as a blend of skills and characteristics that guide leadership decisions and can influence organizational success. In fact, EI has had a tremendous impact on the business world and many organizations worldwide use EI for hiring, promoting, and developing employees (Goleman, n.d.).
References
Goleman, D. (n.d.). Emotional intelligence [Blog post]. Retrieved from http://www.danielgoleman.info/topics/emotional-intelligence/
Salovey, P., Mayer, J., & Caruso, P. (2004). Emotional intelligence: Theory, findings, and implications. Psychological Inquiry, 197–215.
Questions to Consider
To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community.
• What types of situations generally create pressure and stress for you? How do you handle these situations?
• When you think about successful leaders with whom you have worked, how did they react to stressful or uncertain events in the workplace? What insights can this provide as you evolve professionally?
• How would you deal with a large-scale chaotic incident in the workplace, such as a natural disaster? What tools and strategies would you use?
Required Resources
The following resources are required to complete the assessment.
• The Greater Good Science Center at the University of California, Berkeley. (n.d.). Test your emotional intelligence. Retrieved from http://greatergood.berkeley.edu/ei_quiz/#16
• Cherry, K. (n.d.). What's your EQ? About.com. Retrieved from http://psychology.about.com/library/quiz/bl_eq_quiz.htm
Suggested Resources
The resources provided here are optional and support the assessment. They provide helpful information about the topics. You may use other resources of your choice to prepare for this assessment; however, you will need to ensure that they are appropriate, credible, and valid. The Organizational Leadership and Governance Library Guide can help direct your research. The Supplemental Resources and Research Resources, both linked from the left navigation menu in your courseroom, provide additional resources to help support you.
Emotional Intelligence
• Arunima, S., & Ajeya, J. (2014). Age and emotional intelligence of healthcare leaders: A study. Advances in Management, 7(7), 41–48.
• This study examines how emotional intelligence changes across age groups of health care leaders.
• du Plessis, M., Wakelin, Z., & Nel, P. (2015). The influence of emotional intelligence and trust on servant leadership. SA Journal of Industrial Psychology, 41(1), 1–9.
• This article looks at how emotional intelligence and trust can impact the effectiveness of servant leadership.
Critical Reflection
• Maiden, G. (2017). Using reflection and visual representation to analyse and build leadership capacity, through a personal account of exemplary leadership. International Practice Development Journal, 7(2), 1–9.
• This article examines specific frameworks for critical reflection that were utilized in a program designed to build leadership skills and capacity.
• Middleton, R. (2017). Critical reflection: The struggle of a practice developer. International Practice Development Journal, 7(1), 1–7.
• This article discusses strategies to make critical reflection meaningful and overcome some of the challenges associated with this reflection strategy.
Leadership
• Boak, G., Dickens, V., Newson, A., & Brown, L. (2015). Distributed leadership, team working and service improvement in healthcare. Leadership in Health Services, 28(4), 332–344.
• This article presents a case study about the use of distributed leadership strategies within a health care team to drive service improvements.
• Hargett, C. W., Doty, J. P., Hauck, J. N., Webb, A. M. B., Cook, S. H., Tsipis, N. E., . . .Taylor, D. C. (2017). Developing a model for effective leadership in healthcare: A concept mapping approach. Journal of Healthcare Leadership, 9, 69–78.
• This article presents a concept mapping exercise that was conducted to identify competencies and construct a health care leadership model.
• Rosenman, E. D., Ilgen, J. S., Shandro, J. R., Harper, A. L., & Fernandez, R. (2015). A systematic review of tools used to assess team leadership in health care action teams. Academic Medicine: Journal of the Association of American Medical Colleges, 90(10), 1408–1422.
• A study that examines tools currently used to assess the quality and effectiveness of leaders in interdisciplinary health care teams.
Personal Leadership Brand
• Rampersad, H. (2011). Matching your personal brand to that of your employer. Training & Management Development Methods, 25(2), 413–418.
• This article examines strategies for building a personal leadership brand that aligns with the values and interests of an employer.
• Shirey, M. R. (2010). Building your personal leadership brand. Clinical Nurse Specialist, 24?(1), 11–13.
• This article examines the ways in which building a personal leadership brand can help you enhance professional value and workplace influence.
• Ulrich, D., & Smallwood, N. (2009). Five steps to building your personal leadership brand. Infonomics, 23?(2), 32–35.
• This article presents a five-step process for building a personal leadership brand and adapting to keep it relevant as you and the industry changes.
• Ledlow, G. R., & Stephens, J. H. (2018). Leadership for health professionals: Theories, skills, and applications (3rd ed.). Burlington, MA: Jones and Bartlett. Available in the courseroom via the VitalSource Bookshelf link.
• Chapter 9, "Leadership and The Complex Health Organization: Strategically Managing the Organizational Environment Before It Manages You," on pages 210–245.
• Assessment Instructions
Note: You are strongly encouraged to complete the assessments in this course in the order in which they are presented.
Preparation
Before you create and submit your assessment, complete the following:
0. Review the results of your STAR assessment and look for credible, professional resources on leadership and managing stressful situations.
1. Complete one of the emotional intelligence (EI) assessments (linked in the Resources) and find credible, professional resources on EI in business.
Directions
Read the requirements carefully and be sure you complete each section.
• Section One – Emotional Intelligence and Leadership: Explain how EI concepts improve leadership skills. How does understanding and managing emotions make a more effective leader?
• Section Two – Personal Leadership Assessment: Conduct a personal leadership situational assessment using the critical moment dialogue approach.
• Describe a chaotic or stressful situation you experienced (in just a few sentences) and the specific actions you took in the situation.
• Describe ways you could have better managed your reaction to the situation, using the leadership resources you located.
• Explain how this new insight might influence your personal leadership development.
• Section Three – Personal Leadership Brand Statement: Based on the results of your STAR assessment, personal leadership situational assessment, and EI assessment, propose a personal leadership brand or style that is authentic, reflects your personality and strengths, and capitalizes on your EI.
• Condense your personal leadership brand into two words that best describe your style. You can test your proposed leadership brand by asking colleagues for feedback. Include a so that statement for your brand that demonstrates how your leadership style adds value to your organization.